To change your password, go to the login page and select "Forgot your password?". You will be prompted to enter your email address and reset your password. We recommend using an incognito/private window or trying a different browser.
If you have any questions, please feel free to contact our Customer Experience team at shopify@caressma.com.
Did this answer your questions?
Thank you for your feedback
Oh no! Hopefully this doesn’t happen but if it does, although our shipping carriers work independently to deliver your package, we’ll figure this out together!
If it's been marked delivered and it's only been one day-sit tight! Sometimes the carriers scan it before it gets to you. Keep an eye out for the next few hours!
If the tracking hasn’t been updated in an unusually long time or if it was never updated since it was made, chances are it was lost in transit. Please file a claim with the carrier. If there is no conclusion after two weeks, please let us know and we will look into replacing or crediting you for your order.
If the shipping address was a temporary location, we do not assume responsibility if the recipient is no longer at that address upon delivery within the projected shipping timeline.
Did this answer your questions?
Thank you for your feedback
We accept the following payment options:
• Credit card including Visa, Mastercard, American Express and Apple pay
• PayPal
Did this answer your questions?
Thank you for your feedback
We currently sell and ship our products in the United States and Canada.
For the latest updates, we'd suggest you sign up for our newsletter in the bottom right corner of this page and start following our social media accounts so you can be the first to know when we start shipping to your country.
Did this answer your questions?
Thank you for your feedback
We typically ship in 5-7 business days (Mon-Fri). And you will receive your order in 40-45business days (Mon-Fri). Please know that we are doing the best we can to get orders out promptly.
Did this answer your questions?
Thank you for your feedback
We sure do! We can ship products to most countries around the world.
Did this answer your questions?
Thank you for your feedback
When your order ships you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets sorted into spam or promotions folders so be sure to take a look in there if it feels like you have been waiting a little too long.
You can also log into your account and click on the order in question to see the status.
*Please note that sometimes the tracking can take a day or two to be updated by the carrier. If it looks like its not moving, chances are its on its way!
Did this answer your questions?
Thank you for your feedback
Except for select products where indicated, All our products are free shipping.
Did this answer your questions?
Thank you for your feedback
If you are still worried about the sweating and sweltering situation of covering the quilt in summer. Caressma Cooling Comforter can help you solve this problem.
The Q-MAX >0.3 filling we have chosen can make your summer night's sleep not disturbed by the heat, instead it will be refreshed and comfortable throughout the night.
Did this answer your questions?
Thank you for your feedback
We have specially designed sheets for Caressma duvet, you can also use your existing sheet sets or duvet covers. Be sure to double check the size as our duvets are intentionally designed to be slightly oversized.
Did this answer your questions?
Thank you for your feedback
We highly recommend using one! Similar to using a pillowcase on a pillow, protecting the Caressma duvet with a duvet cover helps protect against sweat, dirt and stains - and can easily be washed regularly with other sheets.
Did this answer your questions?
Thank you for your feedback
1. To take care of your duvet, machine wash gently in cold water in a large front-loading washing machine.
2. Air dry in the sun.
3. Do not iron or dry clean the duvet, as certain chemicals can dry out the duvet tufts and cause them to break down more quickly and lose their elasticity and insulating properties.
Did this answer your questions?
Thank you for your feedback
Everyone has their own sleeping position. Caressma pillows have the perfect balance of supple softness and plump firmness makes the pillows supportive and cozy. Suitable for most people, whether they are lying on their back, side or prone.
Did this answer your questions?
Thank you for your feedback
We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock, please feel free to send us a message and we'll make sure to let you know when you will be able to order it again.
Did this answer your questions?
Thank you for your feedback
How to Clean:
1. Wash on a delicate cycle using cold water(30°).
2. Air dry in the sun.
Warm Tips:
1. The pillows becomes fluffy after drying (do not bleach or iron).
2. Leaving the pillows in the sun for a few hours on a sunny day will evaporate any moisture that has built up overnight, and the pillows will fluff throughout the day, ensuring your pillows become even fluffier and softer.
Did this answer your questions?
Thank you for your feedback
Experts recommend changing pillows every other year - but we know that doesn't always happen! If your head feels unsupported, you need a new pillow. No matter where you lie, the pillow should be under your head (not your shoulders) and should be thick enough to keep your head in its normal position.
Did this answer your questions?
Thank you for your feedback
The pillows are packaged in a vacuum bag. For optimal use, please prepare as below:
1. Opening the plastic wrap, they have a good fluff;
2. Please unwrap and fluff it up manually to its full size by kneading/slapping and shaking. Please give 24-48 hours to the pillows to fully expand.
3. Once fully loft, use the pillows as desired.
Did this answer your questions?
Thank you for your feedback
We work hard to include as much information about our products in our product descriptions on the product page, but if there’s something more specific you’d like to know please contact us.
Did this answer your questions?
Thank you for your feedback
No matter how you fall asleep, our pillows should always be tucked under your head — not your shoulders (or knees, or toes). No matter how much you move around during the night, the pillow is designed to stay supportive with each toss and turn.
Did this answer your questions?
Thank you for your feedback
Please allow 3-10 business days for the refund to settle back on your original form of payment. If it has been longer than this, we're happy to help check on your refund!
Please reach out to our Customer Experience team at shopify@caressma.com with your order number on hand.
Did this answer your questions?
Thank you for your feedback
We want you to be thrilled with your purchase and come back for more. If you're unhappy for any reason, please contact us at shopify@caressma.com to initiate a return or exchange within 7 days of delivery. But, To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.
Did this answer your questions?
Thank you for your feedback
If your item doesn't fit or you have ordered the wrong color or style, you will be able to exchange it within 7 days from the date of purchase.
To be eligible, items must be unworn, undamaged and unmarked, and in their original packaging.
Did this answer your questions?
Thank you for your feedback
We are sorry to hear that your product arrived in poor condition! We'd be happy to help you with this problem right away with the help of our Quality Assurance team. They need to know a little bit about your order and the problems you're having with the product.
To report your issue, please contact our Customer Experience team at shopify@caressma.com.
Did this answer your questions?
Thank you for your feedback
If you think your Caressma product is not suitable for you within 7 days, we will be happy to help you troubleshoot or initiate a return process. please contact our Customer Experience team at shopify@caressma.com with your order number on hand.
Did this answer your questions?
Thank you for your feedback
We are sorry to hear that you did not proceed with your Caressma order! We thank you for giving us a try. For assistance, please contact our Customer Experience team at shopify@caressma.com with your order number on hand.
Did this answer your questions?
Thank you for your feedback
We offer free shipping and returns unless otherwise stated. Unfortunately, this does not include the cost of our delivery and setup service as this is an add-on service.
Did this answer your questions?
Thank you for your feedback
